24/7 Pilgrim Support

A real person on the phone in Virginia, and dedicated staff on the ground in Saudi Arabia available round the clock.

Continuous Care

Never Alone on Your Sacred Journey

We bridge the distance between your home in the US and the Holy Lands with seamless 24/7 communication.

Virginia HQ Office

Alexandria, Virginia · US Eastern Time

Our local US advisory team assists your family members back home with updates, manages airline schedule changes, handles payment verifications, and prepares your pre-departure travel documents.

  • Direct telephone line with native English / Urdu speakers
  • Family emergency coordination for travelers abroad
  • Pre-trip visa and baggage clearance confirmation

Saudi Ground Concierge

Makkah & Madinah Field Staff

Bilingual Arab and Urdu-speaking coordinators positioned in Makkah and Madinah hotel lobbies. They welcome you at the airport, manage hotel check-ins, and ensure you are comfortable at every step.

  • Airport welcome desks at Jeddah (JED) and Madinah (MED)
  • Instant WhatsApp live chat response within minutes
  • In-person assistance at your hotel lobby
Total Peace of Mind

Comprehensive Pilgrim Assistance

Whatever unforeseen situation arises, our team handles it swiftly so your heart remains focused on worship.

Nusuk App Concierge

Trouble navigating the official Saudi Nusuk app? Our field coordinators verify your entry permits, reserve Rawdah prayer slots, and resolve account issues.

Healthcare & Clinic Support

If you fall ill, our staff accompanies you to English-speaking clinics or hospitals nearby, coordinates prescription refills, and ensures proper medical care.

Mobility & Wheelchairs

For elderly pilgrims or those with joint fatigue, we arrange licensed, respectful wheelchair attendants who safely guide you through Tawaf and Sa'i.

Lost & Found Resolution

Misplaced your hotel keycard, phone, or baggage at the terminal? Our local coordinators liaise directly with authorities to quickly track and retrieve your belongings.

Instant Support

Need Help Right Now?

Our active pilgrims can reach our emergency support desk via WhatsApp or phone 24 hours a day, 7 days a week.

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Pilgrim Concierge

Frequently Asked Questions

Guidance on our 24/7 on-ground assistance, Nusuk permits, medical care, and travel support

Every pilgrim is connected to our dedicated 24/7 WhatsApp support desk and provided local Saudi contact numbers for our full-time ground managers stationed directly in Makkah and Madinah.

Yes! Securing a Rawdah ash-Sharifah visit permit via the official Nusuk app is critical. Our team provides step-by-step guidance before travel and actively monitors slot releases to ensure every pilgrim secures their visit.

All our visas include comprehensive Council of Health Insurance (CHI) medical coverage. Our on-ground coordinators will escort you to nearby medical centers or hospitals adjacent to the Haramain and assist with pharmacy needs.

Our airport coordinators immediately file a Property Irregularity Report (PIR) with the airline handling team, track your bags through customs, and personally deliver your luggage directly to your hotel room once cleared.

Yes, we coordinate authorized, certified wheelchair pushers directly inside Masjid al-Haram for both the Mataf and upper levels, as well as electric scooter rentals for Sa'i on the dedicated mezzanine track.

Yes. Our team members speak fluent English, Arabic, and Urdu. Whether communicating with hotel front desks, local authorities, or hospital staff, our coordinators bridge every language barrier smoothly.

Need special physical accommodations or dietary arrangements?

Chat with Support Desk